Shipping & Delivery

LoNiu Home is operated by Paul Robinson S.L. We want delivery costs and conditions to be clear before you complete your purchase.

Where we deliver

Online delivery is available to destinations for which an active delivery option is displayed at checkout.

Our current online delivery service is focused on the Balearic Islands. If no delivery option is available for your postcode, please contact us at design@loniuhome.com before ordering and we will confirm whether delivery can be arranged.

Delivery cost

Delivery charges are calculated at checkout according to the destination, the size and weight of the order and the carrier service available.

The amount shown at checkout is the applicable delivery charge unless an active LoNiu Home promotion expressly states otherwise.

LoNiu Home does not operate a general free-delivery threshold. Free delivery only applies when it is specifically displayed on the product page, cart or checkout as part of a current promotion.

Collection in Mallorca

Collection from our Mallorca storage facility may be available by prior appointment.

Please contact us before placing your order if you wish to collect. Where collection has been agreed, no delivery charge will apply.

Delivery times

Lead times vary depending on the product, supplier availability and transport schedule.

Any lead time shown on a product page, quotation or order confirmation is an estimate unless LoNiu Home expressly confirms a fixed delivery date in writing.

When an order is ready, we or the carrier will contact you where a delivery appointment is required.

If an item becomes unavailable or is subject to a significant delay, we will contact you as soon as reasonably possible and explain the available options.

Access and delivery conditions

Customers must inform us before delivery of any circumstances that could affect access to the property, including:

• Narrow or restricted-access streets

• Vehicle restrictions

• Stairs

• Small lifts

• Difficult entrances

• Special lifting requirements

Delivery includes only the service described at checkout or expressly agreed with LoNiu Home in writing.

Assembly, installation, wall or ceiling fixing, cranes, lifting equipment or other special-access services are not included unless specifically stated.

Checking your delivery

Please inspect the packaging and goods on delivery wherever reasonably possible.

Any visible transport damage should be noted on the carrier's delivery document.

If an item arrives damaged, incomplete or incorrect, please contact design@loniuhome.com as soon as possible, preferably within 48 hours, quoting your order number and attaching clear photographs of the product and packaging.

This request for prompt notification does not affect or limit your statutory consumer rights.

Contact

LoNiu Home / Paul Robinson S.L.
CIF: B16560716
Email: design@loniuhome.com