Returns & Refunds

This policy applies to consumer purchases made online through LoNiu Home. Nothing in this policy limits the rights granted to consumers under applicable Spanish or European Union consumer law.

14-day right of withdrawal

When purchasing online as a consumer, you normally have 14 calendar days to inform us that you wish to withdraw from the purchase without giving a reason.

For a single item, the withdrawal period begins when you, or a third party nominated by you other than the carrier, receives the goods.

If the same order contains multiple goods that are delivered separately, the 14-day period begins when you, or that nominated third party, receives the last item in the order.

How to request a return

You can start a return request through your LoNiu Home customer account:

https://shopify.com/75969331524/account

Alternatively, you can email us at design@loniuhome.com before the withdrawal period expires.

Please provide your order number, identify the product or products concerned, and clearly state that you wish to withdraw from the purchase.

Returning the goods

After informing us of your decision to withdraw, the goods must be returned without undue delay and no later than 14 calendar days after the date on which you notified us.

You may inspect the goods in the same way as you reasonably could in a physical shop.

You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Products should be adequately protected for transport and, where reasonably possible, returned with their original packaging, accessories and documentation.

The absence of the original packaging does not by itself remove a statutory right of withdrawal. However, any reduction in value caused by unnecessary handling or inadequate protection during the return may be taken into account where permitted by law.

Cost of returning an unwanted item

For a return made because you have changed your mind, the customer is responsible for the direct cost of returning the goods, where this has been properly communicated before purchase, unless LoNiu Home has expressly agreed to bear that cost.

For products that can be returned using a normal parcel service, you may arrange the return yourself or ask us to assist with collection.

Furniture and other bulky items normally require a specialist carrier.

Where the estimated direct cost of returning a bulky product has been communicated before purchase, that cost will be borne by the customer.

Where legally required information about the cost of returning a bulky item was not provided before purchase, LoNiu Home will apply the consumer protections required by applicable law.

Refund following withdrawal

For consumers exercising the statutory right of withdrawal in the European Union, LoNiu Home will issue the refund without undue delay and no later than 14 calendar days after we are informed of the decision to withdraw.

We may withhold the refund until we have received the returned goods or you provide evidence that they have been returned, whichever occurs first.

Where the withdrawal covers the whole order, the refund includes the cost of the least expensive standard delivery option offered for the original purchase.

If you selected a more expensive delivery service, the additional amount above the standard delivery cost is not refundable.

Refunds will normally be made using the same payment method used for the original transaction, unless another method is expressly agreed.

No fee will be charged for processing the refund.

Exceptions to the right of withdrawal

The statutory right of withdrawal does not apply where a legal exception applies.

For the products sold by LoNiu Home, the relevant exception is a product that has genuinely been manufactured or adapted to the customer's individual specifications or is clearly personalised.

A standard catalogue product is not considered personalised merely because LoNiu Home orders it from a supplier after receiving your order.

The personalised-product exception applies only where the product has genuinely been manufactured or adapted according to the customer's individual specifications.

Damaged, defective or incorrect products

If a product arrives damaged, defective, incomplete or different from what was ordered, please contact design@loniuhome.com as soon as possible.

Please provide your order number and photographs where relevant.

Where goods do not conform to the contract, the consumer is entitled to the remedies established by applicable consumer legislation. Necessary costs associated with bringing the goods into conformity are borne by the seller where required by law.

Legal guarantee

New consumer goods sold in Spain are covered by a statutory period of liability for lack of conformity of three years from delivery, subject to the conditions and remedies established by Spanish consumer law.

Contact

LoNiu Home / Paul Robinson S.L.
Pons i Gallarza 10 - 07004 Mallorca
CIF: B16560716
Email: design@loniuhome.com